Help Center
Quick Support Links
How Can We Help You?
For Tenants
Need to report a problem with your property?
Use our maintenance request form or call 07718 900008 for urgent issues.Lost your tenancy documents or deposit info?
Email us at charliecookproperty.co.uk and we’ll resend anything you need.Want to end your tenancy?
Refer to your tenancy agreement for notice periods. Use our Submit Notice form or call us directly.Worried about rent payments?
Contact us early. We’ll always try to work with you and avoid formal action where possible.
For Landlords
Interested in our management services?
Use our booking form to schedule a consultation or valuation visit.Need to update your property listing?
Email updated info and photos to charliecookproperty.co.uk — we’ll take care of the rest.Want help with legislation or compliance?
We can guide you through EPCs, EICRs, Right to Rent, and more. Just get in touch.Access landlord statements & financials?
If you’re an existing client, login details to your portal will have been provided. Contact us if you’ve lost them.
Office Hours
Our team is available:
Monday – Friday: 9:00am – 6:00pm
Saturday: 10:00am – 2:00pm
Sunday & Bank Holidays: Closed (emergency line only)
Emergency Support
Emergencies include:
No heating/hot water (especially during cold months)
Major leaks or floods
Fire, gas leaks, or structural damage
Security breaches (broken windows/doors)
Call 07718 900008 — this number is monitored for urgent situations outside of office hours.
Useful Resources
Still Need Help?
We’re happy to assist. Just contact us:
07718 900008
[email protected]
Sally on the Barn, Longwell Green, Bristol, BS30 9AE
