Terms of Services
Effective Date: 04/04/2025
Welcome to Charlie Cook Property Ltd. These Terms of Service (“Terms”) govern your use of our website and services, including property lettings, tenant management, landlord services, and related activities. By using our website or services, you agree to be bound by these Terms.
Charlie Cook Property Ltd is a company registered in England and Wales (Company Number: 16402153), with membership in the Property Redress Scheme (PRS051825).
1. Who We Are
Charlie Cook Property Ltd (“we”, “us”, “our”) provides professional property lettings and management services to landlords, tenants, and property investors throughout England. Our registered office is:
Sally on the Barn, Longwell Green, Bristol, England, BS30 9AE
07718 900008
[email protected]
2. Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website. You may not:
Misuse the site by knowingly introducing viruses or malicious content.
Attempt to gain unauthorised access to the site, its server, or any connected systems.
Use the site to transmit any unsolicited or unauthorised advertising or promotional material.
We reserve the right to restrict or terminate your access to the website at our discretion.
3. Services for Landlords and Tenants
All property services provided by Charlie Cook Property Ltd, including letting, management, and maintenance coordination, are subject to separate agreements or terms of engagement signed between us and the client (landlord or tenant). These documents take precedence over any general information provided on this site.
We reserve the right to accept or decline any instructions or applications at our sole discretion.
4. Property Listings
Property listings on our website and third-party platforms are provided for information purposes only. While we strive for accuracy, we do not guarantee that:
Properties will be available at the time of enquiry.
Descriptions, measurements, and photographs are completely accurate or up to date.
We strongly recommend visiting a property before making any decisions based on listing content.
5. Fees and Charges
All fees for our services are made clear in advance through our service agreements. By engaging us, you confirm your understanding and acceptance of all applicable charges.
Tenant fees (if any) are in line with the Tenant Fees Act 2019. Landlord service charges will be set out clearly in our agency agreement.
6. Referencing and Tenancy Applications
Tenancy applications are subject to:
Identity and credit checks
Affordability assessments
Landlord/employer references
Providing false or misleading information during this process may result in the rejection of your application and/or retention of holding deposits as permitted by law.
7. Holding Deposits
Where a holding deposit is paid, it will be held in line with the Tenant Fees Act 2019. The deposit may be retained if:
You withdraw from the tenancy
You provide misleading information
You fail a Right to Rent check
You fail to take reasonable steps to enter the tenancy agreement
8. Liability Disclaimer
We take care to ensure the information on our website and in our communications is accurate, but we make no guarantees, warranties, or representations, expressed or implied, about the completeness, accuracy, or availability of the content or services.
To the fullest extent permitted by law, Charlie Cook Property Ltd shall not be liable for any indirect, incidental, or consequential loss or damage arising out of or related to your use of our services or website.
9. Right to Rent and Legal Compliance
We carry out Right to Rent checks and other legally required verifications for all prospective tenants. You are required by law to cooperate with these checks. Failure to do so may result in the termination of your application or tenancy.
10. Intellectual Property
All content on this website—including logos, branding, text, images, and layout—is the property of Charlie Cook Property Ltd or our licensors. You may not reproduce, distribute, or modify any part of the website without our prior written consent.
11. Privacy and Data Protection
Our use of your personal data is governed by our Privacy Policy, which forms part of these Terms. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
12. Complaints and Redress
If you have a complaint about our service, please contact us directly so we can resolve the issue.
As a member of the Property Redress Scheme (Membership No. PRS051825), unresolved complaints may be escalated to the PRS:
Website: https://www.theprs.co.uk
Email: [email protected]
Phone: 0333 321 9418
13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
14. Changes to These Terms
We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to use our services or site after changes are made, you agree to be bound by the updated Terms.
15. Contact Us
If you have any questions about these Terms, please get in touch:
Charlie Cook Property Ltd 07718 900008 [email protected]
Sally on the Barn, Longwell Green, Bristol, England, BS30 9AE
