Help Center

How Can We Help You?

For Tenants

• Need to report a problem with your property?
  Use our maintenance request form or call 07718 900008 for urgent issues.

• Lost your tenancy documents or deposit info?
  Email us at charliecookproperty.co.uk and we’ll resend anything you need.

• Want to end your tenancy?
  Refer to your tenancy agreement for notice periods. Use our Submit Notice form or call us directly.

• Worried about rent payments?
  Contact us early. We’ll always try to work with you and avoid formal action where possible.

For Landlords

• Interested in our management services?
  Use our booking form to schedule a consultation or valuation visit.

• Need to update your property listing?
  Email updated info and photos to charliecookproperty.co.uk — we’ll take care of the rest.

• Want help with legislation or compliance?
  We can guide you through EPCs, EICRs, Right to Rent, and more. Just get in touch.

• Access landlord statements & financials?
  If you’re an existing client, login details to your portal will have been provided. Contact us if you’ve lost them.

 Office Hours

Our team is available:
Monday – Friday: 8:00am – 8:00pm
Saturday: 10:00am – 2:00pm
Sunday & Bank Holidays: Closed (emergency line only)

 Emergency Support

Emergencies include:

• No heating/hot water (especially during cold months)

• Major leaks or floods

• Fire, gas leaks, or structural damage

• Security breaches (broken windows/doors)

 Call 0117 336 1100 — this number is monitored for urgent situations outside of office hours.

 Still Need Help?

We’re happy to assist. Just contact us:

0117 336 1100
 [email protected]

South West, England, UK