Frequently Asked Questions (FAQ)
Who are Charlie Cook Property Ltd?
We are a professional estate agency and property management company based in Bristol, providing high-quality lettings and full-service management for landlords and tenants. Registered in England & Wales (Company No. 16402153) and a member of the Property Redress Scheme (PRS051825).
What areas do you cover?
We operate across Bristol, Bath, and surrounding areas, managing a wide range of residential properties.
What services do you offer landlords?
We offer:
Let-Only Services
Full Property Management
Tenant Find and Referencing
Rent Collection
Maintenance Coordination
Regulatory Compliance Assistance
Custom packages are available to suit your level of involvement.
How do you find suitable tenants?
We market properties across major portals like Rightmove and Zoopla, conduct professional photography, screen all applicants with referencing, credit checks, employment verification, and affordability assessments.
What happens if my tenant stops paying rent?
We handle all rent collection and late payment chasing. In case of persistent arrears, we assist with legal processes and can guide you through eviction procedures if necessary.
How do you handle property maintenance?
We work with trusted local contractors. For fully managed properties, we coordinate and oversee repairs, keeping you informed. For let-only services, you manage maintenance directly.
Are you compliant with landlord legislation?
Yes. We ensure compliance with gas safety, EICR, EPC, Right to Rent checks, deposit protection, and more. We stay up to date with legislation so you don’t have to.
What documents do I need?
Typically, you’ll need:
Photo ID (passport or driving licence)
Proof of address (utility bill, bank statement)
Proof of income or employment
Visa or residency documents (if applicable)
How is my deposit protected?
All tenant deposits are registered with a government-approved tenancy deposit scheme. You will receive confirmation and prescribed information shortly after your tenancy starts.
What’s included in the rent?
Rent covers the cost of the property only unless otherwise stated. Utilities, council tax, internet, and other services are typically the tenant’s responsibility. Check the listing or ask us to confirm.
What if I need to report a maintenance issue?
Contact us directly by phone or email, or use our online maintenance reporting system (link provided to tenants). For emergencies, call us immediately on 07718 900008.
Can I view a property before applying?
Absolutely. We arrange flexible viewing times including evenings and weekends. We recommend viewing as soon as possible due to high demand.
How long is the tenancy agreement?
Most tenancy agreements are 12 months with a 6-month break clause, unless agreed otherwise. Short-term lets may be available on select properties.
Can I have pets?
This depends on the landlord’s policy. Let us know upfront if you have pets so we can match you with a pet-friendly property.
Still Have Questions?
Still Have Questions?We’re here to help.
[email protected]
07718 900008
Sally on the Barn, Longwell Green, Bristol, BS30 9AE
